Returns and Refund

    Return & Warranty Policy

    Overview

    Learn more about Tivor product returns and warranties.

    Tivor offers return services and warranty coverage for items purchased through our official website or authorized stores (such as Amazon).

    Items Not Covered

    The following items are not eligible for return or warranty:

    • Products without valid proof of purchase
    • Lost or stolen items
    • Items outside the warranty period
    • Non-quality-related issues (after 30 days)
    • Free or promotional items
    • Products repaired by third parties
    • Damage caused by external factors
    • Misuse or improper handling (drops, water, fire, extreme temperatures, etc.)
    • Unregistered products
    • Items purchased from unauthorized sellers

    Return Requirements

    To qualify for a return:

    • Product and accessories must be in good condition
    • All original accessories must be included
    • Original packaging is required
    • For non-quality returns, the buyer is responsible for shipping costs
    • Refunds cover product cost only (excluding shipping fees)

    ⚠️ Returns may be rejected if requirements are not met.

    Tivor Is Not Responsible For

    • Loss or damage of personal items during product use
    • Personal items sent back with returns

    Return Time Limit

    • Returned items must arrive at the Tivor warehouse within 30 days after return approval
    • Otherwise, the request will be automatically closed
    • Only one return request per product is allowed

    How to Request a Return

    1. Submit a return request within 30 days of purchase
    2. Tivor Support will respond within 48 hours
    3. After shipping the item back, provide:
      • Carrier name
      • Tracking number

    Refund Process

    • Refunds are issued after inspection at the Tivor warehouse
    • Processing time: 3–5 business days
    • Refunds are returned to the original payment method

    Note:

    • Shipping fees are non-refundable
    • For non-quality returns, buyers bear shipping risks

    Warranty Policy

    All products purchased from Tivor official channels or authorized sellers are covered by a 1-Year Limited Warranty (from date of purchase).

    What’s Covered

    • Manufacturing defects
    • Quality-related issues

    What We Provide

    • Replacement (refurbished or new item)
    • If unavailable: partial refund based on usage time

    Warranty Terms

    • Customers must securely package products for return
    • Customers are responsible for shipping costs (to and from warehouse)
    • Defective products may require inspection before replacement

    Warranty Extension

    • Warranty can be extended once per product
    • Extended warranty is non-transferable
    • Replacement items continue under original warranty period

    How to File a Warranty Claim

    1. Contact Tivor Customer Support
    2. Provide the following information:
      1. Name & Email
      2. Order ID
      3. Product Model
      4. Serial Number (SN)
      5. Purchase Channel
      6. Shipping Address
      7. Issue Description
      8. (Optional) Photos or Videos

    Warranty Information Tips

    • Order ID: Found in your order history
    • Model Number: Found on packaging/manual/product
    • SN (Serial Number): Located on product label (not packaging)

    Important Notes

    • Products must be registered on the Tivor official website for warranty eligibility
    • Quality checks may be required before replacements are issued